The following terms and conditions are for Crown Windows & Doors Hull Ltd (hereby referred to as Crown Windows & Doors) and relate to all sales of our products or services. These terms and conditions will apply to any contract between us for the sale of products or services. Please read these terms carefully and ensure you fully understand them before ordering any products or services from us.

 

  1. THE COMPANY

We are Crown Windows & Doors Hull Ltd, a limited company registered in England and Wales under company number 12450911. Our trading address is New Cleveland Street, Hull, HU8 7HA.

Our contact details: Tel: 01482 325535, Email: info@crownwindowshull.co.uk 

 

  1. OUR PRODUCTS

Crown Windows & Doors supplies/manufactures and supplies PVCu products which includes, but is not limited to: windows, conservatories, French doors, patio doors and composite doors. Crown Windows & Doors supply aluminium bi-folding doors. All accompanying materials, such as glass and furniture are supplied in conjunction with these products.

All our PVCu frames will have thermal inserts in the profile giving an “A” rated frame.

All our glass units will be argon filled, Planitherm, Black warm edge spacer giving an “A” rated glass, unless stated otherwise.

Low E coating is standard on the internal face of our ‘A’ rated glass units, unless stated otherwise.

The combination of an “A” rated frame and “A” rated glass will give an “A” rated window and will pass current building regulations.

Where safety glass is required, toughened or laminated glass will be used as appropriate.

All windows and doors are installed with an external cill (if required) as standard. Our standard size is a 150mm external cill, though others are available if requested. Internal cills (if required) are charged as an extra.

All coloured/foiled profile will be chamfered. White profile is available as chamfered or Ovolo.

 

  1. SUPPLY OF OUR PRODUCTS

The description of the products to be supplied to you will be set out in our quotation.

The actual products supplied may vary slightly from any samples you have seen either in brochures or in our factory.

It is your responsibility to ensure that the products ordered are fit for purpose. Crown Windows & Doors will obviously advise, if so required, but all final decisions are made by you.

Any products ordered without a Crown Windows & Doors employee carrying out a site survey (see below in services) will require approval before manufacture. You must ensure all aspects of the product to be ordered are correct before we manufacture. This includes, but is not limited to: colour, styles and measurements. We are not liable for any losses you suffer after manufacture.

If Crown Windows & Doors is not installing the product, you agree to make your own arrangements for installation. Any contract for installation of our products will be between you and your chosen contractor. We will not be liable for the act or omissions of any third-party contractor including any aspect of his or her workmanship.

 

  1. OUR SERVICES

Crown Windows & Doors provide the services of survey and advice, manufacture, installation and delivery.

You agree that you will grant access to Crown Windows & Doors employees to your property in order to carry out our services.

SURVEYING

All surveys are carried out free of charge. There is no obligation to purchase our products or services after we have carried out a survey and provided a quote.

Any advice or recommendations given at the time of survey are given in good faith. The final decision on what products you purchase is to be taken by you.

The Crown Windows & Doors surveyor must always be accompanied by you. If this is not possible a nominated representative must be available.

INSTALLATION

Crown Windows & Doors will only carry out an installation if a Crown Windows & Doors representative has carried out a survey.

Our installation charges will be detailed in your quote.

You will be advised of an estimated installation period, though this can change subject to supplier delays. Installation dates will be booked once the job is completed and ready to be installed.

Crown Windows & Doors will endeavour to meet any installation times and dates, but we are not responsible for delays outside our control. If we become aware of any reasons outside of our control, why we may not meet the agreed timescales, we will inform you immediately.

If it is discovered that any further work is required during installation, which could not reasonably have been identified at survey (for example it is discovered a lintel is required when the old window is removed) you will be informed of the extra work required and the associated cost. You will have the option to accept this further work to be carried out by us or you can arrange for the work to be carried out by another third party. Our installation will not commence again until this work has been carried out.

You agree to make your water and electricity supply available to Crown Windows & Doors employees where reasonably requested to do so for the purposes of carrying out our services.

You agree to make toilet facilities available to Crown Windows & Doors employees.

You are advised that the installation may cause damage to the decoration of the property. Crown Windows & Doors will not be responsible for any redecoration after the installation, but we will, however, make good any damage caused during the installation to plaster, floors, rendering or brickwork immediately surrounding the installation.

Crown Windows & Doors is not responsible for any settlement movement after fitting a bay window.

Unless otherwise specified in our contract Crown Windows & Doors will not undertake the re-site of any gas, plumbing, telephone installation, electrical wiring or satellite dishes. Suitable arrangements should be made for any such works to be carried out prior to the commencement of our work.

It is your responsibility to ensure that all burglar and fire alarms are disconnected prior to the installation and re-connected after the installation is completed.

Crown Windows & Doors cannot guarantee that any of the existing doors, windows or other items removed during installation will be reusable elsewhere. Unless requested in writing to Crown Windows & Doors all items removed will be disposed of.

DELIVERY

When requested we will deliver any products ordered to an address within the Yorkshire area.

Deliveries in the Hull area are free of charge. Any deliveries outside of this area will incur a cost which will be detailed in your quote.

Products which are being delivered to a third-party site, without being previously arrange, or without 24-hour notice, and are not being installed by Crown Windows & Doors will not be left without your signature. If you would like to nominate another person to sign the delivery note, please make us aware in writing. Products will not be left without a signature and any re-delivery will incur an additional cost.

Where a delivery has been previously arranged and agreed upon, Crown Windows & Doors are not liable for products delivered on site without a signature. As this would have been pre-arranged, it is not Crown Windows & Doors’ responsibility to ensure the safety of products once delivered. Again, any re-delivery will incur an additional cost.

 

  1. THE CONTRACT

For trade customers (returning customers who mainly trade in the installation of windows and doors) a contract is formed between us when an order is placed.

Orders must be placed in person or writing (including email). If orders are taken over the phone, they will then be confirmed in writing before being processed.

For domestic customers a written contract will be sent, and this must be signed and returned before we will proceed with manufacture and installation.

There is a 7-day cooling off period after a contract has been signed. If you would like us to waive this period and begin manufacture immediately on receipt of the contract you must sign the signature line in the cooling off section of your contract. Once this is signed the period will be waived. Otherwise, all orders will not be put through to process until 7 days has passed from receipt of contract.

If we are unable to accept your order for whatever reason (for example if a product is discontinued, we cannot meet the deadline, or your credit history does not meet our criteria) we will inform you of this and not proceed until a mutual agreement has been made. Any deposits paid will be refunded in full.

All quotations are valid for 3 months.

If you want to change any part of the contract after it has been entered in to, please contact us immediately. If we can stop production or stop an order from a supplier in time we will do. If not, the contract will remain valid. Any changes or additions will incur an additional charge.

On completion of the contract, unless stated otherwise in writing, it will be assumed you are completely happy with the work carried out, and that all work has been carried out as per our contract.

If you are not happy with the completed work, we must be informed in writing within 24 hours of the installation. We will fix any problem or concern to the best of our abilities once notified. Every reasonable option will be considered by Crown Windows & Doors to rectify the problem. If Crown Windows & Doors have considered all reasonable options, the remaining balance on your contract must still be paid in full. As everything within the contract has been fully completed by Crown Windows & Doors.

If we fail to comply with these terms and conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach or negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or it was contemplated by you and us at the time we entered the contract.

Crown Windows & Doors will honour a contract signed and agreed with a customer to the best of their ability. On the rare occasion Crown Windows & Doors can no longer supply a product after a contract has been signed due to a supplier issue, or products becoming discontinued by a supplier, Crown Windows & Doors cannot be held responsible for this issue but will do their very best to rectify the problem. If this is not possible, options will be put forward to the customer for the closest possible match available from the same/different supplier.

 

  1. PAYMENT

The payment terms will be written on your contract and/or invoice. These terms must be strictly adhered to.

You can pay for your products and services with cash, cheque, debit card, credit card or BACS transfer.

All goods remain the property of Crown Windows & Doors until payment has been received in full.

Late payments will incur a late payment penalty and interest will accrue until full payment is received.

If we still do not receive payment, we are within our rights to take back our property.

 

  1. CANCELLATIONS

Once a contract has been signed it can be cancelled during the 7-day cooling off period which begins once a signed contract has been given to Crown Windows & Doors. If cancelled during this period, any payment made will be refunded in full.

If the cooling off period has been signed and a customer then wishes to cancel during this 7-day period, a full refund may not be possible as charges may apply. These charges will cover costs for any materials that have been specifically ordered and processed for the customer. A partial refund may be possible depending on the amount paid and the total costs of these charges. However, any refund is fully at the discretion of Crown Windows & Doors.

If a customer wishes to cancel after the cooling off period, no refund may be issued. It is within Crown Windows and Doors discretion to issue any partial refund after this time.

 

  1. GUARANTEES

All guaranteed time periods come into effect from the point of collection or installation.

All white PVCu products are guaranteed against discolouration and weather performance for 10 years.

All coloured or foiled PVCu products are guaranteed as above for 5 years.

All hardware and working parts are guaranteed for 1 year.

Polycarbonate roof sheets for conservatories are guaranteed for 1 year.

External PVCu trimmings are guaranteed for 1 year.

Glass sealed units are guaranteed from failure for 5 years. Failure constitutes misting between the glass panes.

PVCu door panels are guaranteed against warping and twisting for 5 years.

Composite door panels are guaranteed for 5 years.

The above guarantees do not cover the following: fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or a third party, poor installation by a third party, inclement weather where it would not be reasonable to expect the product to withstand such weather, damage due to subsidence, penetration of insects, misting or mould between polycarbonate sheets.

Minor imperfection in PVCu or glass will only be covered under guarantee subject to our suppliers’ recommendations.

The above guarantees will not be valid if you have not followed manufacturers guidance for use and maintenance.

Stained glass and leadwork are not guaranteed against fading or discolouration.

PVCu products such as panels are the closest colour match available from our suppliers at the time of purchase. Please ask to see colour samples before ordering as colour differences cannot be rectified after they have been ordered.

We give no guarantee that the installation of the product will eliminate or reduce condensation from your property as condensation is inevitable in any property which is not adequately ventilated.

These guarantees are not transferable.

All claims under these guarantees must be made in writing to Crown Windows & Doors Hull Ltd.

These guarantees are in addition to, and do not affect, your legal rights as a consumer in relation to any products or services that are faulty or not as described.

Nothing in these terms and conditions shall limit or exclude the Crown Windows & Doors’ liability for; death or personal injury caused by its negligence, fraud, breach of the terms implied in the Sale of Goods Act 1979, defective products under the Consumer Protection Act 1987 or any matter in which it would be unlawful for the company to exclude or restrict liability.

 

  1. GLASS REPLACEMENTS

By signing your contract, you are accepting that we are not liable for any damage that may occur to the bead or frame during a glass replacement. On very rare occasions, due to age or quality of frame, chips and cracks may occur during a glass replacement. We will do our upmost best to always avoid damages, but sometimes due to previously mentioned circumstances, this cannot be helped. If any such damage were to occur, we would do our best to fix any cracks or chips. Everything would always be left sealed and weatherproof.

 

  1. PERMISSIONS

By purchasing from Crown Windows & Doors you are giving permission for photographs of our products that we are supplying/supply and installing, to be used for Crown Windows & Doors social media and advertising purposes.